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Privacy policy

Introduction

Welcome to Rapid Gift Genie ! We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services. By accessing or using our website, you consent to the data practices described in this policy.

Information Collection :

We collect various types of information when you visit our website, create an account, place an order, or interact with our services. This information may include:

-Personal Information: When you create an account or place an order, we may collect personal information such as your name, email address, shipping address, billing address, and phone number.
-Payment Information: If you make a purchase on our website, we collect payment information such as credit card details or other payment account information. Please note that we do not store payment card details on our servers; all payment transactions are securely processed by our payment service providers.
-Communication Data: We may collect information when you contact us for customer support or other inquiries, such as your name, email address, and the contents of your communication with us.
-Device and Usage Information: We automatically collect certain information about your device and how you interact with our website, such as your IP address, browser type, operating system, referring URLs, and pages viewed.
-Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your browsing behavior and preferences. Cookies are small files stored on your device that allow us to recognize your browser and remember certain information.

By providing us with your information, you consent to the collection, use, and processing of your personal data as described in this Privacy Policy.

Use of Information :

We use the information we collect for various purposes, including:

-Order Processing: We use your personal information to process and fulfill orders, including verifying your identity, processing payments, and delivering products to you. -Customization Information: In order to personalize your products, we may collect additional information such as photos and names that you provide to us for customization purposes. This may include uploading photos or entering text to be printed on the products you order.
-Customer Support: We may use your information to provide customer support, respond to your inquiries, and address any issues or concerns you may have.
-Personalization: We may use your information to personalize your experience on our website, such as displaying relevant products, recommendations, or promotional offers based on your browsing and purchase history.
-Communication: We may use your contact information to communicate with you about your orders, account updates, promotional offers, and other relevant information. You may opt out of receiving promotional communications at any time by following the instructions provided in the communication or contacting us directly.
-Analytics and Improvement: We may use aggregated and anonymized information for analytics purposes to understand how our website is used, diagnose technical issues, and improve our products and services.
-Legal Compliance: We may use your information to comply with applicable laws, regulations, legal processes, or governmental requests, as well as to protect our rights, property, and safety, and the rights, property, and safety of our users and others.
-Marketing: With your consent, we may use your information to send you marketing communications about our products, services, and promotions that we believe may be of interest to you. You can opt out of receiving marketing communications at any time by updating your preferences in your account settings or contacting us.
We will only use your personal information for the purposes stated in this Privacy Policy or as otherwise disclosed to you at the time of collection. If we need to use your information for any other purpose, we will seek your consent beforehand, unless otherwise permitted or required by law.

How do I withdraw my consent?


If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at @rapidgiftgenie.com or mailing us at support@rapidgiftgenie.com

Ordering and Changes :

When you place an order with us, you agree to provide accurate and complete information necessary for order fulfillment, including any customization details such as photos and names.

Please note that due to the customized nature of our products, once an order is placed and processed, changes or modifications cannot be accommodated. We begin processing orders immediately to ensure timely delivery, and our production process may not allow for alterations once production has commenced.

We strongly encourage you to review your order details carefully before finalizing your purchase to ensure accuracy. If you have any questions or concerns about your order, please contact our customer support team as soon as possible, and we will do our best to assist you within the constraints of our customization process.

Thank you for your understanding and cooperation.

WORDPRESS

Our store is hosted by wordpress They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through WordPress data storage, databases and the general wordpress application. They store your data on a secure server behind a firewall.

Payment:


If you choose a direct payment gateway to complete your purchase, then Razorpay stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read wordpress Terms of Service (https://www.wordpress.com/legal/terms) or Privacy Statement (https://www.wordpress.com/legal/privacy).

Data Sharing

We may share your personal information with third parties in the following circumstances:

Service Providers: We may share your information with third-party service providers who help us operate our website, process orders, provide customer support, or perform other business functions on our behalf. These service providers are contractually obligated to use your information only for the purpose of providing the services requested by us and are prohibited from disclosing or using your information for any other purpose.
Payment Processors: When you make a purchase on our website, we may share your payment information with third-party payment processors to facilitate payment transactions. These payment processors adhere to strict security standards to protect your payment information.
Shipping Partners: In order to fulfill your orders, we may share your shipping address and contact information with shipping partners or carriers to facilitate the delivery of your products.
Legal Compliance and Protection: We may share your information when required by law, legal process, or governmental request, or to protect our rights, property, or safety, and the rights, property, or safety of our users or others. We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and provide personalized content and advertisements. By using our website, you consent to the use of cookies and other tracking technologies as described in this policy.

Types of Cookies: Cookies are small text files that are stored on your device when you visit a website. We use both session cookies, which are temporary and expire when you close your browser, and persistent cookies, which remain on your device for a longer period of time.
Purpose of Cookies: We use cookies for various purposes, including:
Essential Cookies: These cookies are necessary for the operation of our website and enable core functionality such as secure login, shopping cart integration, and user preferences.
Analytical/Performance Cookies: These cookies allow us to analyze how visitors use our website, track site usage and performance, and improve our website’s functionality.
Functionality Cookies: These cookies enable us to personalize your browsing experience by remembering your preferences, such as language settings and customization choices.
Advertising Cookies: We work with third-party advertising partners to display targeted advertisements based on your browsing behavior and interests. These cookies may track your browsing activity across different websites and tailor advertisements to your preferences.
Opting Out: You can control cookies preferences through your browser settings. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect the functionality of our website and certain features may not work as intended.
Third-Party Tracking: We may also use third-party tracking technologies, such as web beacons and pixel tags, to track user interactions with our website and measure the effectiveness of our advertising campaigns. These technologies may collect information such as your IP address, browser type, and pages visited.
By using our website, youq consent to the use of cookies and tracking technologies as described in this policy. If you have any questions or concerns about our use of cookies, please contact us

Security Measures

We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction. Here are some of the security measures we have in place:

Secure Transmission: We use industry-standard encryption protocols to secure the transmission of data between your browser and our servers. This helps protect your personal information from interception and unauthorized access during transmission.
Data Encryption: We encrypt sensitive information, such as payment details and account passwords, to ensure that it is securely stored and transmitted. This helps prevent unauthorized access to your data even if our systems are compromised.
Access Controls: We restrict access to your personal information to authorized employees, contractors, and service providers who need to know the information in order to operate, develop, or improve our services. All individuals with access to your data are required to adhere to strict confidentiality obligations.
Regular Security Audits: We conduct regular security audits and assessments of our systems and infrastructure to identify and address potential vulnerabilities. This helps ensure that our security measures remain effective and up-to-date.
Data Backups: We maintain secure backups of your data to prevent data loss in the event of hardware failure, natural disasters, or other unforeseen circumstances.
Employee Training: We provide ongoing training and awareness programs to our employees to educate them about the importance of data security and privacy protection. Employees are trained on how to handle personal information responsibly and securely.
Incident Response Plan: In the event of a data breach or security incident, we have established procedures in place to respond promptly and effectively to mitigate any potential impact on your personal information. We will notify you and relevant authorities as required by law in the event of a data breach affecting your personal information.
While we take reasonable precautions to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security. If you have any concerns about the security of your data, please contact us.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Legal Compliance : If you have any questions, concerns, or complaints about our Privacy Policy or our data practices, you may contact us. We take privacy seriously and are committed to addressing any issues or concerns you may have regarding the protection of your personal information. Our dedicated customer support team is available to assist you and will respond to inquiries in a timely manner.

Our business is officially registered under the name Memory of Moments. For the purposes of our website and online presence, we operate under the name Rapid Gift Genie,. Any references to Rapid Gift Genie within this Privacy Policy or elsewhere on our website should be understood as references to Memory of Moments, our registered business entity.